Shipping
SHIPPING FAQ
SHIPPING COSTS
Orders over $150, shipped to a single address, enjoy complimentary shipping via UPS ground.
A flat rate of $10 is charged for orders below $150.
Select Express shipping at checkout for delivery within 2-3 business days for $28.
Please note: Some items will require an additional shipping fee. This will be noted in the item's listing. You will receive a separate invoice for the shipping of large and/or fragile items.
WHEN WILL MY ITEMS SHIP?
We strive to ship all orders within one business day. Yeah! If we are really organized, your order could ship out the same day! Yipee! As soon as your order is on the way, you'll receive a confirmation email including your shipment tracking number.
Please note we do not ship on Saturdays + Sundays and are closed on Mondays, Thanksgiving, Christmas, and New Years Day. Orders ship from Washington, DC.
WHEN WILL I GET MY ORDER?
We want you to receive your order as quickly as possible! Unfortunately, once it has been picked up by UPS, we don't have any control over how long they will take to get to you. Typically, UPS takes 7-10 business days for arrivals. If you think the transit time is abnormally long, please reach out and we will do our best to sort it out for you!
Curbside + In-Store Pick-Up (during store hours)
1. Place your order online and select 'Local Pickup' under the delivery tab and select The Phoenix as the location at checkout.
2. You will receive an email when your order is ready, then simply swing by the shop during shop hours (above) to pick-up your items!
Please feel free to contact us if you have additional questions: staff@thpheonixdc.com
Local Delivery 🚚💨
We offer free (yes, free!) Local Delivery within about a 4-mile radius of the shop for all orders over $150. Simply select 'Local Delivery' under the delivery tab at checkout. If you are outside our delivery area you will receive a shipping notification with tracking information.
Recycling ♻️
We strive to recycle as much as possible when shipping. This means that, when possible, orders may arrive in a box that has been appropriated from a previous shipment and packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them and join us in supporting a sustainable lifestyle.
We're here to help!
We know that finding just the right piece for you or your home requires some trial and error. If we can help with style advice or answer questions about any product, please email info@thephoenixdc.com